CustodySplit Terms of Service

These Terms of Service are an agreement between you and Isaac Grey - Developer, California (“we”, “us”). They govern your use of the CustodySplit mobile app on iOS and Android, and this website. By creating an account or using the app, you agree to them. If you do not agree, do not use CustodySplit.

You must be at least 18 years old and legally able to enter into a contract. CustodySplit is for parents and legal guardians managing a custody arrangement. It is not for children, and children may not create accounts.

How we handle your information is described separately in our Privacy Policy, which forms part of this agreement.

CustodySplit is a scheduling app for co-parents. You describe your custody arrangement in plain language, the app builds the corresponding calendar — rotating patterns, holidays, exchange days — and both linked parents can see it and make one-off changes to it.

We may change, add, or remove features over time. If we discontinue a feature you rely on, or the service as a whole, we will give you reasonable notice and, where a paid period is affected, handle it as described in suspension and termination.

The app builds your schedule from a description you type, and part of that is interpreted by an automated system. It can misread you. It can produce a schedule that is not the one you meant, or one that does not match your order.

You are responsible for checking that the generated schedule matches your actual arrangement before you rely on it — and for checking it again after any change. Do not use CustodySplit as your only record of a custody arrangement, and do not use it as evidence of one.

If you have a question about what your custody arrangement requires, ask a family law attorney in your state. Nothing in this app is a substitute for that.

You need an account to use CustodySplit. When you create one, give us accurate information and keep it current — we use your email address to reach you about your account, and a stale one means you miss things that matter.

• One account per person. Do not share an account with another person, including your co-parent; each parent has their own.
• You are responsible for keeping your sign-in credentials secure and for everything done through your account.
• Tell us at freelancer5323@gmail.com promptly if you believe someone else has access to your account.
• Do not create an account for someone else, or impersonate another person.

CustodySplit is free to download and includes a free trial. After the trial, continued use requires a paid auto-renewing subscription.

What you are buying

• Subscription title: Premium Plan
• Free trial: 14 days, giving access to the complete app.
• Annual plan: $59.99 per year, for a subscription period of one year.
• Monthly plan: $7.99 per month, for a subscription period of one month.

Prices are in US dollars and exclude any tax that applies where you live. Apple and Google may show a different local price. We may change our prices; a change never affects a period you have already paid for, and we will tell you before a renewal at a new price.

How the free trial works

The trial runs for 14 days from the day you start it, and is limited to one per user. Unless you cancel at least 24 hours before the trial ends, it converts automatically into a paid subscription on the plan you selected, and you are charged then. If you buy a subscription before the trial is over, any unused portion of the free trial is forfeited at that point.

Payment and automatic renewal

Subscriptions are sold through the App Store or Google Play, not directly by us. That means:

• Payment is charged to your Apple ID or Google account at confirmation of purchase.
• Your subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period.
• Your account is charged for renewal within 24 hours prior to the end of the current period, at the price of the plan you are on.
• Renewal is for the same period length as the plan you bought — a year for the Annual plan, a month for the Monthly plan — and continues until you cancel.

How to cancel

You manage and cancel your subscription in the store you bought it from, not in CustodySplit:

• iPhone or iPad: Settings → your name → Subscriptions → CustodySplit → Cancel Subscription.
• Android: Google Play Store → Menu → Subscriptions → CustodySplit → Cancel subscription.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.

Refunds

Because Apple and Google take the payment, they handle refunds under their own policies, and we cannot issue a refund for a purchase made through them. Request one through Apple’s Report a Problem page or Google Play’s refund process. Except where the law requires otherwise, subscription fees are not refundable and partial periods are not prorated.

Everything you put into CustodySplit — your schedule, your calendar entries, what you type in the setup chat, information about your children — is yours. We do not claim ownership of any of it.

To run the service, we need your permission to handle it. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, and display your content, and to process it, solely in order to provide CustodySplit to you and to anyone you have linked your account with. That licence specifically includes sending the text you type in the setup chat to Anthropic so a schedule can be generated from it, as described in our Privacy Policy.

The licence exists for that purpose and no other. It does not let us publish your content, sell it, or use it to advertise to you, and it ends for new processing when you delete your content or your account.

You are responsible for what you enter: that you have the right to enter it, and that it does not break the law or infringe anyone’s rights.

CustodySplit exists to reduce conflict between co-parents. Using it to create conflict is a breach of these terms. You agree not to:

• Use CustodySplit for any unlawful purpose.
• Use the app, its shared calendar, its notes, or any messaging it offers to harass, threaten, abuse, intimidate, or stalk the other parent or anyone else.
• Use the app to monitor or track another person in a way they have not agreed to.
• Enter deliberately false schedule information in order to mislead the other parent.
• Try to access another user’s account or data, or any part of our systems you are not authorised to reach.
• Scrape, crawl, or bulk-extract data from the app or this website, or use automated means to access the service beyond ordinary personal use.
• Reverse engineer, decompile, or attempt to derive the source code of the app, except where the law expressly permits it.
• Interfere with the service, probe it for vulnerabilities, or place an unreasonable load on it.
• Resell, sublicense, or make CustodySplit available to others as your own service.

If you are in danger, contact your local emergency services. We are a calendar app; we cannot intervene in a safety situation.

CustodySplit works by showing both parents the same schedule. You acknowledge and agree that once your account is linked to your co-parent’s, the schedule information you share is visible to them, and that this is the intended behaviour of the product rather than a disclosure by us.

Your co-parent holds their own account. We cannot delete their copy of shared schedule data on your request, and deleting your account does not delete theirs. We are not responsible for what either parent does with information the other has shared through the app, and we do not mediate disputes between co-parents.

CustodySplit — the app, this website, the software behind them, and the CustodySplit name and logo — belongs to Isaac Grey - Developer and is protected by copyright, trademark, and other laws. Your content is excluded; see your content.

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use CustodySplit on devices you own or control, for your own non-commercial use, for as long as you comply with these terms. Anything not expressly granted is reserved. This licence is additionally subject to the rules of the store you installed from, and on iOS to Apple’s Licensed Application End User Licence Agreement to the extent it applies.

If you send us a suggestion for improving CustodySplit, we may use it without owing you anything for it.

CustodySplit is provided “as is” and “as available”, without warranty of any kind. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Specifically, we do not warrant that:

• the schedule the app generates is accurate, complete, or free of error;
• the app will be available without interruption;
• notifications or reminders will be delivered, or delivered on time;
• data will never be lost.

To the fullest extent permitted by law, we are not liable for any custody dispute, missed or late exchange, forfeited parenting time, contempt proceeding, court sanction, legal cost, or other consequence arising from your reliance on CustodySplit — including where the app generated an incorrect schedule, failed to send a reminder, or was unavailable. Your court order governs your custody arrangement, not this app. See CustodySplit is not legal advice.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, however caused and on any theory of liability.

Some states do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is the case, the exclusions and limitations above apply only to the extent the law permits, and nothing here limits liability that cannot lawfully be limited.

You agree to indemnify and hold harmless Isaac Grey - Developer and its officers, directors, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of:

• your use of CustodySplit;
• content you enter into it;
• your breach of these terms or of any law;
• your infringement of anyone else’s rights; or
• a dispute between you and your co-parent, or any custody proceeding involving you.

We will tell you about any claim we seek indemnity for, and you may not settle it in a way that imposes an obligation on us without our agreement.

You can stop at any time. Delete your account using the steps in how to delete your account and your data — in the app, at Settings → Delete Account. Remember to cancel your subscription in the App Store or Google Play separately; deleting the account does not stop the billing.

We can suspend or terminate an account that breaches these terms — in particular the acceptable use rules — or where we are required to by law, or where continuing would expose us or another user to harm. Where it is reasonable to do so, we will warn you first and give you a chance to put it right. For a serious breach, such as using the app to harass someone, we may act immediately.

When an account ends, the licence in our intellectual property ends with it and your data is handled as set out in our Privacy Policy. The sections on your content, intellectual property, disclaimers and limitation of liability, indemnification, and governing law survive termination.

These terms are governed by the laws of the State of California and the federal laws of the United States, without regard to conflict-of-laws rules.

There is no arbitration clause in this agreement. Any dispute arising out of or relating to these terms or your use of CustodySplit will be brought in the state or federal courts located in California, and you and we each consent to the personal jurisdiction of those courts. This does not take away any right you have to bring a claim in your local small-claims court, or any right you have under the consumer protection laws of the state where you live.

Before filing anything, please email freelancer5323@gmail.com. Most problems are faster to fix than to litigate.

These terms, together with our Privacy Policy, are the entire agreement between you and us about CustodySplit, and replace any earlier understanding on the subject.

If a court finds any provision unenforceable, that provision is limited or removed to the minimum extent necessary and the rest stays in force. If we do not enforce a provision straight away, we have not waived it. You may not transfer your rights under these terms; we may transfer ours in connection with a merger, acquisition, or sale of our business.

Apple and Google are not parties to this agreement and are not responsible for CustodySplit. On iOS, Apple has no obligation to provide support for the app, and Apple and its subsidiaries are third-party beneficiaries of these terms with the right to enforce them against you.

We may update these terms as CustodySplit changes. When we do, we change the “Last updated” date at the top of this page.

If a change is material — anything that meaningfully affects your rights or what you pay — we will tell you by email or in the app before it takes effect. Continuing to use CustodySplit after that means you accept the updated terms. If you do not accept them, stop using the app, cancel your subscription in the store, and delete your account.

Questions about these terms go to freelancer5323@gmail.com.